The Journey

From first hello to coming back.

Finding patients is only half the work. Once they’re interested, they move through seven stages — and patients leak out at every one. Expand any stage to see the vetted vendors that help there.

1. Lead Someone first raises their hand — a call, a form, a click. They’re interested but haven’t committed. 6 vendors ▾

   • Elective Vision Network The elective vision correction provider network
   • Glacial Multimedia Healthcare marketing & medical website design
   • Boost Patients Convert more leads into consultations
   • Convert Health Consulting & fractional CMO for ophthalmology practices
   • OptiCall Medical contact center that converts more leads into patients
   • Sophrona Patient engagement & referral portals for eye care
2. Booked They’ve scheduled an appointment. The job now is making sure they actually show up. 5 vendors ▾

   • Boost Patients Convert more leads into consultations
   • Convert Health Consulting & fractional CMO for ophthalmology practices
   • Navigate Patient Solutions Cataract patient education that drives surgical growth
   • OptiCall Medical contact center that converts more leads into patients
   • Sophrona Patient engagement & referral portals for eye care
3. Pre-Consult Between booking and the visit — intake, prep, and education so they arrive ready and confident. 2 vendors ▾

   • EyeAdvisor AI conversion coach for ophthalmology consults
   • Navigate Patient Solutions Cataract patient education that drives surgical growth
4. Post-Consult They’ve left and are deciding. The right follow-up keeps you top of mind while they think. 1 vendor ▾

   • EyeAdvisor AI conversion coach for ophthalmology consults
5. Pre-Op They’ve said yes. Scheduling, paperwork, and financing before the procedure — keep it smooth so no one drops off. Coming soon ▾

   We’re still adding vetted vendors for this stage.

6. Post-Op Recovery and aftercare. Done well, this is where lifelong loyalty and referrals begin. Coming soon ▾

   We’re still adding vetted vendors for this stage.

7. Reactivate Time passes. A gentle, well-timed nudge brings them back for what’s next. 2 vendors ▾

   • Brevium Patient reactivation software
   • OptiCall Medical contact center that converts more leads into patients